About Prisma
Prisma is a hotel management platform with ten dedicated apps — one for every department — because your housekeeper, your chef, your bartender, your waiters, and your receptionist all do different jobs, and they deserve software that knows that.
Our Story
You learn a lot about hospitality by working in it. Not the brochure version — the real version. The version where a housekeeper checks her phone between rooms for a WhatsApp message telling her which beds need making. Where a receptionist keeps a paper diary and quietly panics about bank holiday double-bookings. Where a kitchen runs blind because nobody told the chef about the guest's nut allergy until the plate was already on the pass.
Prisma's founder lived this. Worked in hotels. Saw what actually happens behind the scenes — not because the people aren't good at their jobs, but because the tools aren't good enough for the work.
So the question wasn't "how do we make a cheaper version of the enterprise systems?" That's the wrong starting point. The right question was: what would hotel management look like if you designed it from scratch for every hotel — built around how hospitality actually works, not how software companies think it should?
The answer was ten apps. Not one interface with role-based filters that forces a chef to navigate past booking calendars to find orders. Not a generic business tool with a room calendar bolted on. Ten genuinely separate applications, each designed for how that specific role works day to day. A kitchen dashboard that shows orders, dietary flags, and stock levels. A bar dashboard with a live order queue and cocktail recipe management. A waiter app for tableside order-taking that sends orders directly to the kitchen in real time. A housekeeping app that shows task lists, supply tracking, and room status. A guest portal that works in a browser — no download, no friction, no "I'll do it later." Every app built for its purpose. Every app connected in real time so when something happens in one, every other app knows immediately.
We built Prisma because we believe the quality of a hotel's management tools shouldn't depend on the size of its budget. A three-room B&B in the Cotswolds and a 200-room city hotel should both have access to software that works — properly works — for every person on their team.
Our Principles
The principles behind every product decision we make.
We don't gate capabilities behind price. The £49/month B&B gets the exact same ten apps and features as the £999/month Enterprise. The only difference is capacity — rooms and staff. Because a B&B guest's nut allergy matters just as much as a chain hotel guest's. Safety, communication, and guest experience aren't premium features.
The best hotel technology is invisible to guests. They don't see the system — they see towels that arrive quickly, a room service order tracked on their phone, and staff who seem to know what they need before they ask. Every minute a team member spends fighting a clunky interface is a minute they're not looking after someone. Our job is to disappear into the background.
GBP pricing. British hospitality conventions. An understanding of what it actually means to run a hotel in this market — the bank holiday surges, the coastal seasonality, the independent operators who are the backbone of the industry. We built for this market first because we know it, and because it deserves something built specifically for it.
If it's not intuitive when the restaurant is full, the kitchen is backed up, and the phone won't stop ringing, it's not good enough. We test our interfaces against the reality of hospitality — not a calm demo environment. Purpose-built simplicity beats feature-bloated complexity every time.
Ten apps that each do one job brilliantly, all talking to each other in real time. Not one massive interface where everyone wades through features they'll never use. When a guest places a room service order, the kitchen sees it in the same second. When housekeeping marks a room as clean, reception knows before the guest reaches the desk. That's what connected means. Not a buzzword — a practical difference your team feels every shift.
The Platform
Prisma is a cloud-based hotel management platform with a dedicated application for every key role. Every app connects through real-time updates. When something changes — a booking, a room status, a guest request, a maintenance ticket — every relevant app reflects it immediately.
Each hotel gets its own secure subdomain (yourhotel.prisma.cv), sets up in minutes, and works from any browser. Guests access the portal from their phone with no app download. Staff log in with a PIN.
Who It's For
Our customers are UK independent hotels, boutique properties, B&Bs, guesthouses, serviced apartments, and growing hotel groups. They range from a couple running an eight-room B&B in the Lake District to an operations director overseeing a chain of city-centre properties.
The common thread isn't size. It's that they care about running a good house — and they're tired of systems that don't talk to each other. They're tired of being the human integration layer between a booking system, a WhatsApp group, a spreadsheet, and a stack of Post-it notes.
They want every department on the same page. They want to stop worrying about what's falling through the cracks. They want to go home at night knowing the hotel is running properly, even when they're not watching.
If that sounds like you, we built this for you.
Built for every property
The Name
A prism takes a single beam of light and refracts it into its component parts — each one distinct, each one part of the whole.
That's what the platform does. One hotel operation, refracted into ten purpose-built apps — each designed for a specific role, each showing that role exactly what they need, all connected by the same underlying system. The kitchen sees orders. The housekeeper sees tasks. The manager sees everything. Different views of the same operation, working together in real time.
One source. Many perspectives. That's Prisma.
Get Started
Full access to every feature. Set up in minutes. No credit card. No contract.
A quick look at how your hotel currently runs and where Prisma could help. No pressure, no sales pitch.
Take the auditWe're real people and we reply to emails. Drop us a line and we'll get back to you.
hello@prisma.cv