Manager Dashboard
Occupancy, revenue, bookings, tasks, staff, inventory, and guest profiles — everything happening in your hotel, updated in real time, in one place.
The Problem
There's the PMS for bookings. A spreadsheet for inventory. The WhatsApp group that somehow became your task management system. An email thread about the boiler that started last Tuesday and now has 23 replies. And the revenue figures? They're in an Excel file on the office desktop that only the owner knows the password to.
You spend the first hour of every shift piecing together what happened while you were away. Who checked in. What rooms are clean. Whether that broken towel rail in Room 14 ever got fixed. If the kitchen ran out of milk again. You're refreshing pages, scrolling through messages, and calling departments to get answers that should already be in front of you.
And every time something slips between the gaps — the double-booking, the missed dietary flag, the overdue maintenance task — the guest sees it. Your staff feel it. And you're left wondering what else you don't know about.
How It Works
The Manager Dashboard is the operational nerve centre of Prisma. It pulls together every department, every guest, every task, every order, and every room into a single real-time view.
Every room in your property, displayed by status: available, occupied, dirty, under inspection, out of service. See at a glance how many rooms are ready to sell, which ones housekeeping still needs to turn, and which are blocked for maintenance.
Colour-coded room grid — green for available, blue for occupied, amber for dirty, red for out of service, teal for inspection.
Click into any room — see current guest, booking details, upcoming reservations, pricing, and maintenance history.
Live updates — occupancy ticks up the moment a guest checks in. Room status changes when housekeeping marks it clean. No refresh button.
Every guest has a profile that stores what matters: VIP status, allergies and dietary requirements, visit history, and special notes. When a returning guest books, you see their full history — previous stays, preferences, any issues from last time.
VIP and loyalty tracking — returning guests are flagged automatically. See visit count, preferences, and history at a glance.
Allergy and dietary flags — severe nut allergy? It's in the profile. When that guest orders room service, the warning appears in the Kitchen Dashboard — bold and unmissable.
Full booking workflow — create, modify, check in, check out, cancel. Every connected app updates automatically.
Create tasks manually or let the system generate them automatically. Every task has an SLA — a timeframe in which it should be completed. If a task goes overdue, it escalates: first to the assigned person, then to their manager.
Auto-assignment — Prisma assigns work to available staff based on role and current workload. No manual routing.
SLA indicators — green, amber, red dots at a glance. See what's on track, what's at risk, and what's overdue.
Weekly task trends — a visual breakdown of task completion over the past 7 days so you can spot patterns.
Occupancy trends over time. Revenue charts by day, week, and month. Department performance — how quickly tasks are completed, how many tickets are overdue, how housekeeping turnaround compares to last month.
Occupancy trends — see the last 7 days at a glance. Spot patterns before they become problems.
Revenue tracking — daily, weekly, and monthly figures updated live. Know whether you're ahead or behind.
Department performance — task completion rates, response times, and utilisation across every team.
Your command centre for cross-department visibility. See kitchen order volumes, bar queue length, restaurant cover counts, housekeeping turnaround progress, and open maintenance tickets — all on one screen. If one department is under pressure, you know before they tell you.
Six department cards — Kitchen, Bar, Housekeeping, Maintenance, Restaurant, and Reception with live metrics and health indicators.
Oversight, not micromanagement — department heads own their tools. You see the health of every operation from one screen.
Department manager roles — promote staff to oversee their own department's pages without full manager access.
In Practice
A typical morning on the Manager Dashboard.
You arrive at work. You open the Manager Dashboard on your laptop — or your tablet, or your phone. The overview panel shows you the morning state: 78% occupancy, 6 rooms to turn before the afternoon check-ins, 2 active maintenance tickets, 4 room service orders in progress. Revenue for the month is tracking ahead of last month by 11%.
You tap into rooms. Three are marked "dirty" — housekeeping tasks already assigned, one in progress. Room 203 has a maintenance flag: the guest reported a slow drain last night. It's already a ticket, assigned to your maintenance person, priority set to medium.
The task panel shows 12 completed tasks today, 3 in progress, nothing overdue. The SLA indicators are green across the board. Housekeeping is on track to finish the morning turnovers by 1pm.
You check analytics. Weekend occupancy has been climbing steadily — up 8% over the last two months. Kitchen order volume is up since you added the guest portal. Average maintenance response time is down to 40 minutes from over two hours when you were using email.
All of this took three minutes. No phone calls. No spreadsheets. No logging into four different systems. Just one screen showing you the truth about your hotel.
Connected to Everything
Creates a booking and it appears on your dashboard immediately. Check-ins and check-outs update your occupancy figures live.
Accepts an order and the dashboard order count updates. If the kitchen flags a stock issue, you see it in inventory.
Marks a room as clean and the room status board changes — on your dashboard and on the Reception app at the same time.
Resolves a ticket and it clears from your maintenance overview. If a new emergency ticket comes in, you see it the moment it's created.
Takes a reservation and it appears in your dining overview. Table occupancy and order status update throughout service.
Every order, every request, every maintenance report, and every feedback submission flows into the dashboard. Already assigned, already timestamped.
Live bar order queue data feeds into the dashboard, so you can see bar activity alongside kitchen and restaurant performance.
Orders taken tableside by your waiting staff flow through the dashboard's order tracking. See the full chain from waiter to kitchen in real time.
Tasks assigned through the dashboard push instantly to staff phones. When they complete a task, you see the update. When they flag an issue, it appears.
This is what "one platform" actually means. Not ten separate tools forced into the same login screen — ten purpose-built apps that genuinely share data, in real time, with no manual syncing, no import/export, and no hoping someone passed the message along.
FAQ
Get Started
Your time should go to your guests and your team — not to logging into five systems and piecing together what's happening in your own building.
No credit card. No contract. No setup fees. Full access to every feature — including the Manager Dashboard — at every tier.
Want to see it in action first? Book a demo or explore the live demo hotel at prisma.cv.
Prisma is a UK hotel management platform with 10 purpose-built department apps. The Manager Dashboard is one of ten dedicated applications included in every plan. Pricing starts at £49/month for properties with up to 10 rooms.
