Restaurant App
See every table, every reservation, and every active order — in real time, from one screen. Connected to your kitchen, reception, and guest portal.
The Problem
It's 6:45pm on a Friday. The restaurant opens at seven. Your front-of-house manager is trying to figure out how many covers to expect tonight. There's a paper diary with some reservations — a few phoned in earlier this week, a couple more scribbled down by reception when hotel guests asked about dinner. There's a booking made through the guest portal that somebody printed out and left by the till. And then there are the walk-ins, which are anyone's guess.
The dining room has 14 tables. The manager knows — roughly — that six are reserved. But which six? The diary says "Smith, 7pm, 4 people" but doesn't say which table. Another entry says "Room 22, 7:30pm" but no guest name and no party size. A waiter thinks someone called to cancel, but he's not sure which booking.
The guest arrives, there's no table ready, and now reception is fielding a complaint. Meanwhile, nobody noticed you're down to your last box of clean napkins until a waiter found an empty shelf. Every one of these problems has the same root cause: the restaurant team doesn't have a single, live view of what's happening.
How It Works
Not a module inside a PMS. Not a generic reservation tool with a table grid stapled on. A dedicated application designed for running a hotel restaurant.
The centrepiece of the Restaurant App is the visual table layout — a floor map that mirrors your actual dining room. Every table is shown with its real-time status, colour-coded and positioned exactly where it sits in the room.
Live status updates — tables change colour as guests are seated, orders are placed, and tables are cleared. No manual checking required.
Configurable layout — drag tables to reposition them on the grid. Resize from a two-top to a banquette. The floor map matches your actual dining room.
Instant capacity view — see at a glance how many tables are turning, which are reserved for later, and which are free for walk-ins right now.
Round, square, rectangular — table shapes reflect reality. Each shows its number and seating capacity.
All reservations live in one system, regardless of how they were made. Hotel guest bookings from the portal, reception bookings, phone calls, and walk-ins — one list, one screen, one truth.
Hotel guest bookings — guests reserve tables through the Guest Portal and the reservation appears here automatically, with room number and dietary flags.
Walk-ins tracked — logged on arrival, assigned a table, tracked like any other cover. No second diary.
Dietary flags & notes — special occasions, seating preferences, and dietary requirements visible on every booking.
Once guests are seated and orders are placed, the Restaurant App tracks every active order by table. When the kitchen marks a course as ready, you see it in real time. No walking to the kitchen to ask.
Live status tracking — see whether the kitchen has accepted, started preparing, or marked an order as ready.
Colour-coded statuses — Waiting, Preparing, Ready, Served. See at a glance which tables need attention.
Timers on waiting orders — know exactly how long each table has been waiting. No guesswork during peak service.
A dedicated stock section for front-of-house supplies: napkins, tablecloths, cutlery, glassware, candles — everything the restaurant needs that isn't food. Current levels, low-stock alerts, and threshold warnings at a glance.
Current stock levels — visible at any time. No more discovering empty shelves mid-service.
Low-stock alerts — when items drop below the threshold you set, the warning appears before it becomes a problem.
Separate from kitchen inventory — napkins and place settings are a front-of-house concern, not the kitchen's.
In Practice
A typical pre-service walkthrough at 5:30pm.
Your front-of-house manager picks up the restaurant tablet at 5:30pm. The Restaurant App opens to the table layout — every table colour-coded by status. At a glance: eight tables available, four reserved for tonight, two still being cleared from afternoon tea.
They tap the reservation list. Tonight's covers are laid out in order: the 6:30pm early diners, the cluster of 7pm bookings, the 8pm reservations. One entry is flagged — a hotel guest from Room 14 who booked through the guest portal and noted a gluten intolerance. That dietary flag came from the guest's hotel profile automatically. The manager assigns Table 5 — the quieter corner the guest requested.
A walk-in party of three arrives. The manager checks the layout: two tables available, one reserved at 8:30pm. They seat the walk-in at Table 11, log it in the app, and the table status changes. Between courses, a waiter checks the stock screen. Twelve linen napkins left. She updates the count and the low-stock alert will go to the manager in the morning.
There's no booking calendar from reception cluttering the view. No housekeeping tasks. No revenue analytics. The Restaurant App shows what restaurant staff need: tables, reservations, orders, stock. Nothing else.
Connected to Everything
When a hotel guest books a table from their phone, the reservation appears in the Restaurant App in real time. Dietary requirements from the guest's profile are attached automatically. If the guest pre-orders, the kitchen gets advance notice.
Orders submitted from the restaurant flow to the kitchen the instant they're placed. The kitchen accepts, prepares, and marks each course as ready — and the restaurant team sees every status change live.
Your waiting staff take orders tableside on their phone and send them directly to the Kitchen Dashboard in real time. No handwritten tickets. The order goes from the table to the kitchen pass the moment the waiter confirms it.
When a hotel guest asks at check-in about dinner, reception makes the reservation directly and it appears alongside all other bookings. Guest dietary requirements, room number, and VIP status are all visible.
Restaurant activity feeds into the manager's overview: cover counts, reservation volumes, order tracking, stock levels. The general manager sees how busy tonight's service is without walking through the restaurant door.
Broken chair. Air conditioning not working. Flickering light above Table 3. Issues reported from the restaurant become maintenance tickets with priority levels and assignment tracking.
Restaurant staff get push notifications for new reservations, order updates, and stock alerts on their phones. A waiter on break sees a new reservation for their section. The floor manager gets an alert when stock hits a low threshold.
This is what a connected restaurant looks like. A dietary requirement entered at reception shows up on the dinner order. A table booked from Room 14's phone appears alongside the walk-in log. A broken chair reported at 9pm becomes a maintenance ticket before the restaurant closes.
FAQ
Get Started
Your restaurant team shouldn't need three systems, a paper diary, and a good memory to run a Friday night service. The Restaurant App puts tables, reservations, orders, and stock in one live view.
No credit card. No contract. No setup fees. Full access to every feature — including the Restaurant App — at every tier.
Want to see it working? Book a demo or explore the live demo hotel at prisma.cv — including a fully working restaurant with tables, reservations, and orders you can try right now.
Prisma is a UK hotel management platform with 10 purpose-built department apps. The Restaurant App is one of ten dedicated applications included in every plan. Pricing starts at £49/month for properties with up to 10 rooms.
