One platform. Ten apps. Every department connected.

Prisma gives every role in your hotel — reception, kitchen, bar, restaurant, waiters, housekeeping, maintenance, guests, and management — their own purpose-built app. All connected in real time. From £49/month.

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No setup fees. No contracts. Every feature at every price.

PRISMA Manager Reception Kitchen Bar Restaurant Waiter Maintenance Housekeeping Guest Portal Staff

The Problem

Your hotel runs on workarounds. You know it.

The booking diary that only one person understands. The WhatsApp group called "HOUSEKEEPING URGENT" that's become your actual communication system. The maintenance request from Room 6 that came in by email three days ago and got buried under everything else.

The kitchen doesn't know about the nut allergy in Room 12 because the booking system and the kitchen system don't talk to each other. Housekeeping doesn't know about the early check-in because nobody told them. The guest who asked for extra towels an hour ago is still waiting — not because your team doesn't care, but because the request is sitting in someone's unread messages.

You're paying for a PMS that handles bookings. A spreadsheet that handles inventory. A separate app for restaurant reservations. A ticketing tool for maintenance — if you have one at all. None of them talk to each other. You're the integration layer. Your phone is the integration layer.

And every time something falls through the gaps, the guest sees it. The review mentions it. Your team feels it.

You don't have a people problem. You have a systems problem.

The Solution

What if every department had its own app — and they all talked to each other?

That's Prisma.

Not one interface with role-based filters that forces your chef to navigate past booking calendars to see orders. Not a generic business tool with a room calendar bolted on. Ten genuinely different applications, each designed for how that role actually works — connected by real-time updates so when something happens in one app, every other app knows immediately.

When a guest places a room service order from their phone, the kitchen sees it on their dashboard in the same second. When housekeeping marks a room as clean, reception knows it's ready before they pick up the phone. When a guest reports a dripping tap through the guest portal, it becomes a maintenance ticket with a timestamp, a priority level, and an assigned staff member — automatically.

No refresh buttons. No phone calls to check. No hoping someone saw the message.

Old way vs. Prisma

Before Prisma With Prisma
Housekeeping coordination WhatsApp group, paper checklists Dedicated app with task assignments and supply tracking
Kitchen orders Shouted across the pass, handwritten tickets Live digital order queue with dietary flags from guest profiles
Maintenance requests Email, sticky notes, verbal requests Ticket system with auto-assignment and SLA tracking
Guest requests Phone calls and door knocks Browser-based guest portal — no app download
Manager oversight Logging into 4 different systems One dashboard, every department, real time
Monthly software cost £300-500+ across multiple tools From £49/month — everything included

The Platform

Every role gets the tool they actually need.

Manager Dashboard

The full picture. Occupancy, revenue, tasks, orders, staff, inventory — one screen. The Manager Operations Hub gives you live oversight of every department in real time. Stop piecing together the state of your hotel from five different logins.

Reception

Room status, check-ins, check-outs, guest profiles, and booking management. Your front desk team sees what they need and nothing they don't.

Kitchen Dashboard

A live order queue with dietary flags, recipe management, inventory tracking, and waste monitoring. Orders appear the moment they're placed — from room service, the restaurant, or the bar.

Bar Dashboard

Live bar order queue, cocktail recipe management, and menu management. Orders from the restaurant floor, room service, and the guest portal all arrive in real time — so the bar never misses a round.

Restaurant

Table management, reservations, order tracking, and stock levels. Walk-ins, pre-booked guests, and active orders — all in one view.

Waiter App

Tableside order-taking that sends orders directly to the kitchen and bar in real time. No more handwritten tickets or shouting across the pass. Your floor staff take orders on a device and the right department sees them instantly.

Maintenance

Every ticket tracked from open to resolved. Priority levels, auto-assignment, parts inventory, and room inspection status. Nothing gets lost in email.

Housekeeping

Task lists, supply tracking, and issue reporting. Your housekeeping team opens the app and sees exactly what needs doing. No WhatsApp. No guessing.

Guest Portal

Your guests order room service, book restaurant tables, request amenities, report issues, and leave feedback — all from their phone browser. No app download. No friction. Working from the moment they check in.

Staff App

Task management, shift tracking, and real-time notifications for your team. Works in any browser on any device.

Getting Started

Set up in minutes, not months.

1

Sign up and name your property

Your hotel gets its own subdomain — yourhotel.prisma.cv — with isolated, secure data.

2

Add your rooms, staff, and menus

Set up your rooms, invite your team, and configure your menus and services. Each staff member gets access to only the app for their role.

3

Go live

Guests access the portal from their phone browser. Staff log in with a PIN. Orders flow to the kitchen. Tasks assign automatically. Everything updates in real time.

No installation. No hardware. No IT team required.

The Impact

It's not just about the software. It's about what your team gets back.

Your chef stops cooking blind. Dietary requirements are on every order, pulled from the guest profile automatically. The nut allergy in Room 12 doesn't rely on a sticky note making it to the kitchen.

Your housekeeper stops checking WhatsApp between rooms. Tasks are in the app. Supplies are tracked. Issues get flagged to maintenance without a phone call.

Your receptionist stops calling housekeeping to ask if rooms are ready. The room status board updates in real time. They can see it. The guest can see it.

Your maintenance team stops losing requests in email threads. Every issue is a ticket with a priority, an owner, and a deadline. Overdue items escalate automatically.

Your guests stop picking up the phone. They order room service, book a table, and request extra towels from their own device — and watch the status update in real time.

You stop being the human integration layer between four different systems. You open one dashboard and see your entire operation. Occupancy. Revenue. Active tasks. Pending orders. Staff performance. All of it. Live.

Pricing

Every feature. Every tier. The only difference is capacity.

No feature gating. No "upgrade to unlock." The £49/month B&B gets the exact same ten apps and capabilities as the £999/month Enterprise. You only pay more when you need more rooms and staff.

Tier Price Rooms Staff Best For
B&B £49/month Up to 10 Up to 4 Owner-operated B&Bs and guesthouses
Basic £99/month Up to 50 Up to 20 Independent and boutique hotels
Professional £399/month Up to 200 Up to 100 Established hotels with full operations
Enterprise Contact us Up to 999 Up to 999 Hotel groups and large properties

All tiers include: All 10 apps. Real-time updates. Automated task assignment. Guest portal. Stripe payments. SSL-secured subdomain. Automatic backups. Cancel anytime.

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Our Story

Built by someone who's worked in hotels.

The big hotel management systems are impressive. Powerful. Comprehensive.

They're also built for hotels that are already making serious money.

If you're a boutique hotel in Bath, a guesthouse in the Highlands, or a family-run B&B on the Dorset coast, those systems might as well not exist. The monthly cost alone would eat a chunk of your revenue. So you do what thousands of UK hotels do every day — you improvise. Paper diaries. Spreadsheets. WhatsApp groups. A maintenance request on a Post-it note that's now stuck to the bottom of a coffee cup.

Prisma started with a question: why should the quality of your hotel management tools depend on the size of your budget?

We didn't build a cheaper version of enterprise software. We asked what hotel management would look like if you designed it from scratch — around how hospitality actually works, not how software companies think it should.

The answer was ten apps. One for each role. Every feature at every price. Connected in real time.

Because the B&B owner who got into hospitality to look after people shouldn't have to choose between good technology and keeping the lights on.

Your hotel is already good. Your tools should be too.

Start your free trial today. Full access to every feature. Set up in minutes. No credit card. No contract. No risk.

If Prisma doesn't make your operation run smoother within the first week, it costs you nothing.

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Full access to every app. No credit card. No contract. Cancel anytime.