Hotel Operations Audit — Free Assessment

Guest Communication

How your guests interact with your hotel and how information flows around their needs.

0 of 3 answered

Question 1 of 15

How do guests currently request things like extra towels, room service, or report a problem?

They call the front desk or come down in person

We have a basic messaging system or email

We use a guest-facing app or portal where they can make requests and track status

Question 2 of 15

When a guest tells reception about a dietary requirement or allergy, how does that information reach the kitchen?

Someone tells the kitchen verbally or writes it down

We add it to a shared document or spreadsheet the kitchen can check

It's in a system that automatically flags it on kitchen orders

Question 3 of 15

After a guest checks out, how do you collect feedback?

We don't, unless they leave a review on a third-party site

We send a follow-up email manually

Guests can leave feedback during their stay through a digital channel, and we review it in a dashboard

Housekeeping & Room Management

How room status is tracked, tasks are assigned, and supplies are managed.

0 of 3 answered

Question 4 of 15

How does your housekeeping team know which rooms need cleaning or turning?

Paper list, whiteboard, or verbal handover at the start of the shift

WhatsApp group or text messages from reception

A digital task list that updates automatically based on check-ins and check-outs

Question 5 of 15

When a room is cleaned and ready, how does reception find out?

Housekeeping calls or texts reception

Someone updates a shared spreadsheet or board

Room status updates in real time — reception sees it instantly without anyone calling

Question 6 of 15

How do you track housekeeping supplies (towels, linen, cleaning products)?

We don't — we reorder when we notice something running low

Spreadsheet or paper stock list

Digital inventory system with low-stock alerts

Kitchen & Dining Operations

How orders, reservations, and inventory are handled in your food and beverage operation.

0 of 3 answered

Question 7 of 15

How do room service and restaurant orders reach the kitchen?

Phone calls, handwritten tickets, or someone walks the order over

A basic POS or order system, but it's separate from the rest of our hotel systems

Orders appear on a digital kitchen display in real time, with guest details and dietary flags attached

Question 8 of 15

How do you manage restaurant table reservations?

Paper diary or walk-ins only

A separate booking tool (e.g., ResDiary, OpenTable)

Integrated with our hotel system so we can see guest bookings alongside room reservations

Question 9 of 15

How do you track food inventory, waste, and costs?

We don't track it formally

Spreadsheet updated manually

Digital system with consumption tracking and waste monitoring

Maintenance & Facilities

How maintenance issues are reported, tracked, and resolved across your property.

0 of 2 answered

Question 10 of 15

When a guest reports a maintenance issue (leaky tap, broken light, etc.), what happens?

Someone tells the maintenance person when they see them

It goes into an email, WhatsApp, or paper log

It becomes a digital ticket with priority, assignment, and tracking until it's resolved

Question 11 of 15

How do you track whether maintenance issues are actually resolved?

We assume they're done unless someone complains again

We check manually with the maintenance team

There's a clear status trail — open, in progress, resolved — with timestamps

Management Visibility

How easily you can see what's happening across your hotel at any given moment.

0 of 2 answered

Question 12 of 15

If you wanted to know the current state of your hotel right now (occupancy, pending orders, outstanding tasks, revenue), how would you get that picture?

I'd need to check several different places — my PMS, spreadsheets, staff messages

I have some dashboards but they only cover part of the operation

I open one dashboard and see everything across every department in real time

Question 13 of 15

How do you assign and track tasks across departments?

Verbal instructions or WhatsApp messages

A shared to-do list or spreadsheet

Automated task assignment based on role and availability, with SLA monitoring

Systems & Integration

How connected your hotel's tools and processes are across departments.

0 of 2 answered

Question 14 of 15

How many separate software systems does your hotel currently use for daily operations?

4 or more (PMS + restaurant tool + maintenance tool + spreadsheets + messaging)

2-3 systems

One integrated platform that covers all departments

Question 15 of 15

When something changes in one part of your operation (e.g., a booking, a room status, a supply level), how quickly does the rest of the team know?

When someone remembers to tell them — could be minutes or hours

Within the hour — we have some processes for updates

Instantly — all departments see changes in real time

How organised are your hotel operations — really?

Guest Communication

Housekeeping & Room Management

Kitchen & Dining Operations

Maintenance & Facilities

Management Visibility

Systems & Integration

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Here's how your hotel operations measure up.

Score by Operational Area

Your Top 3 Operational Gaps

Every gap in your report is something Prisma was built to solve.