Your hotel's character comes from your team, not your software. Prisma gives every department its own app — all connected in real time — so your staff can focus on guests instead of chasing information.
We Built This for You
You have 15, maybe 30, maybe 50 rooms. Each one is a bit different — that's the point. You've got a dining room that does breakfast and dinner, a reception that doubles as a concierge, a housekeeping team that knows which guests like their pillows firm and which want extra blankets without asking. You compete on personality. On the feeling guests get when they walk through the door. On the review that says "they remembered us from last year."
Your team is small enough that everyone knows each other, big enough that not everyone knows what everyone else is doing. You've got maybe 8 people on a quiet Tuesday and 18 on a packed Saturday. Three or four departments that each run their own way — reception has a system, housekeeping has a system, the kitchen has a system, and the problem is that none of those systems are the same system. Reception uses the PMS. Housekeeping uses WhatsApp. The kitchen has a ticket printer from 2014 and a head chef with a good memory. Maintenance is whoever's nearest and a notebook by the office phone.
You're paying for a PMS that handles bookings reasonably well. It doesn't handle anything else. So you've built a patchwork: a spreadsheet for room service tracking, an email thread for maintenance that nobody can find anything in, a WhatsApp group called something like "Team Updates" that's actually 90% housekeeping photos and 10% someone asking if the iron in Room 9 was ever replaced. The information exists — it's just scattered across five different places and three different people's phones. You're the person who holds it all together. You are the integration.
You are the integration.And most of the time it works. Until the guest in Room 14 mentions their coeliac diagnosis at check-in, and the receptionist writes it in the booking notes, and the kitchen never sees it because the booking system and the kitchen don't talk to each other. Until the maintenance request for the flickering light in Room 7 gets buried in an email thread. Until a guest writes a review that says: "lovely place, shame about the communication."
That review stings because you know it's not about your team. It's about the gaps between your tools.
What Changes
Your guest checks in. The receptionist enters their severe dairy allergy into the guest profile. That evening, the guest orders the mushroom risotto from their phone through the guest portal. The order arrives on the Kitchen Dashboard with a dietary flag — bold and clear — before the chef picks up a pan. No sticky note. No phone call from reception. No hoping someone remembered to pass it on.
This is what "connected" means in practice. Not a feature bullet on a website. A piece of safety information that travels from check-in to kitchen automatically, because every app in Prisma shares the same guest data.
Your head housekeeper used to start each shift scrolling through a WhatsApp group to figure out which rooms needed turning, which had early check-ins, and which had specific guest requests. Now she opens the Housekeeping App and sees her task list: Room 4 needs a full turnover, Room 11 needs fresh towels (guest request, came in through the portal at 7am), Room 19 is due for a deep clean. Each task has a priority and a timeframe. When she marks a room as done, Reception sees the status change instantly. No message. No phone call. The room board just updates.
A guest reports a dripping tap through the guest portal at 10pm. It becomes a maintenance ticket — timestamped, priority-set, auto-assigned to your maintenance person. When they arrive the next morning, it's in their Maintenance App with the room number, the issue description, and the guest's name. They fix it, mark it resolved, and the guest gets a notification. The whole lifecycle is tracked. Nothing lives in an email thread. Nothing depends on someone remembering to tell someone else.
Your guest portal works in any browser. No app download. Guests open it on their phone the moment they check in. They browse your menu, see dietary information, and place an order. The order appears on the Kitchen Dashboard in the same second — with the room number, any dietary flags from the guest profile, and special instructions. The guest watches the status update on their phone: received, preparing, on its way.
For a boutique hotel where dining is part of the experience, this changes the conversation. Room service orders go up because the friction disappears. The kitchen runs smoother because orders are digital, not verbal. And you stop losing orders to misheard phone calls and scribbled notes.
Monday morning. You used to log into your PMS, then check the spreadsheet, then scroll through WhatsApp, then open your email to see if maintenance had reported anything over the weekend. Now you open the Manager Dashboard. Occupancy: 82%. Three rooms to turn before this afternoon's arrivals. One maintenance ticket open — medium priority, the extractor fan in the kitchen. Revenue is tracking 9% ahead of last month. Housekeeping is on schedule. Two room service orders in the queue, both accepted by the kitchen.
Three minutes. One screen. The full state of your hotel.
Your new housekeeper starts next Monday. Previously, that meant explaining the WhatsApp group, the room status spreadsheet, the supply cupboard log, and who to text when something's broken. Now it means showing them the Housekeeping App and giving them a PIN. Their tasks are there. Their supplies are tracked. If they find something broken, they flag it in the app and it becomes a maintenance ticket. They learn one simple tool designed for their role — not your hotel's accumulated workaround system.
What You Get
Your entire operation on one screen. Occupancy, revenue, bookings, tasks, orders, staff, and inventory — all live. Stop piecing together the state of your hotel from five different logins.
Room status, check-ins, check-outs, guest profiles, and bookings. Your front desk team sees what matters to them: which rooms are ready, who's arriving today, and what their guests need.
A live order queue with dietary flags pulled from guest profiles. Recipe management, inventory tracking, and waste monitoring. Orders from room service, the restaurant, and the bar — all in one place, the moment they're placed.
A dedicated order and stock management interface for your bar or lounge. Orders from the guest portal and waiters arrive instantly, with drink menus, stock levels, and service tracking in one view.
Table management, reservations, and order tracking. For boutique hotels with a dining room or restaurant, this means walk-ins, pre-booked guests, and active orders in a single view.
Tableside order-taking sent directly to the kitchen or bar. Your front-of-house staff take orders on their phone or tablet — no paper pads, no verbal relay, no missed items.
Every maintenance ticket tracked from open to resolved. Priority levels, auto-assignment to available staff, parts inventory, and room inspection history. The email thread is dead.
Task lists, supply tracking, and issue reporting. Your housekeeping team opens their app and sees exactly what needs doing. No WhatsApp. No guessing. No chasing.
Your guests order room service, book restaurant tables, request extra pillows, report a dodgy radiator, and leave feedback — all from their phone browser. No app download required. Working from check-in.
Task management, shift tracking, and real-time notifications for your team. Works in any browser. For the team member who's between rooms or between tables and needs quick access.
Pricing
The Basic tier is built for properties like yours: up to 50 rooms and 20 staff accounts. That covers the vast majority of boutique hotels in the UK.
Here's what matters: every feature listed above is included. Not "available as an add-on." Not "upgrade to Professional to access the kitchen module." Included. The guest portal, the automated task assignment, the real-time updates across every app, the analytics, the inventory tracking — all of it. The same features that a 200-room hotel gets. You just pay for the capacity you need.
No setup fees. No contracts. Cancel anytime. Billed monthly through Stripe.
£99 per month is less than the cost of one unsold room night. And it replaces the PMS subscription, the spreadsheet system, the WhatsApp workaround, and the notebook-by-the-phone approach to maintenance — all at once.
| Apps | All 10 |
| Rooms | Up to 50 |
| Staff accounts | Up to 20 |
| Guest portal access | Unlimited |
| Real-time updates | Yes — WebSocket-powered, no refresh needed |
| Automated task assignment | Yes — tasks route to available staff by role |
| Your own subdomain | yourhotel.prisma.cv |
| Setup fees | None |
| Contracts | None — cancel anytime |
Full access, no credit card required.
The Willowbrook Arms, Stow-on-the-Wold
James and Fiona bought The Willowbrook Arms six years ago — a 25-room boutique hotel in the Cotswolds with a restaurant that does breakfast and a three-course dinner on Fridays and Saturdays. They've got a head chef, two housekeepers, two receptionists (one part-time), a maintenance person who comes three days a week, and themselves doing everything else. The place is beautiful. The guests love it. TripAdvisor reviews mention the gardens, the breakfast, and the warmth of the welcome.
The reviews also used to mention the wait. The wait for extra towels. The wait for the room service order they placed by phone that somehow got lost. The "we mentioned the nut allergy at check-in but it didn't seem to reach the kitchen" comment that kept James awake for a week.
The problem was never the team. The Willowbrook ran on a PMS that handled bookings, a WhatsApp group that handled everything else, and Fiona's memory — which was excellent but not infallible. When they switched to Prisma, nobody announced a transformation. There was no all-hands meeting about digital change. Fiona set it up on a quiet Monday. By Tuesday, the head chef had noticed dietary flags appearing on room service orders and asked where they came from. The housekeeper noticed she didn't need to check WhatsApp to know which rooms needed turning — her task list was just there. James noticed he was opening one screen in the morning instead of four. The maintenance notebook by the phone went into a drawer.
The first review after the switch didn't mention Prisma. It said: "Everything just worked. We asked for extra pillows and they arrived in ten minutes. Room service was quick and they already knew about my wife's gluten intolerance. Really well-run place." James read it in the Manager Dashboard, in the feedback section, and smiled — because for the first time, he could see the whole hotel working together instead of guessing at it.
For the first time, he could see the whole hotel working together instead of guessing at it.
FAQ
No. Prisma scales down as well as it scales up. The Basic tier (£99/month) supports up to 50 rooms and 20 staff — but it works just as well for a 15-room hotel. You're not paying for capacity you don't use; you're getting a platform where every department is connected, whether that's 3 departments or 8. Smaller boutique hotels often see the biggest immediate impact because the communication gaps are more visible and more fixable.
Prisma includes full booking management — reservations, check-in, check-out, room assignments, and guest profiles — so most hotels replace their PMS entirely. That said, if you want to keep your existing booking system for channel management (Booking.com, Expedia, etc.) and use Prisma for operations, that works too. Most boutique hotels find it simpler to consolidate.
Most boutique hotels are fully set up within a day. You add your rooms, invite your staff, build your menus, and you're live. There's no data migration project, no IT consultant, and no multi-week onboarding. You can run Prisma alongside your existing systems during a transition period if you prefer — there's no switch-you-have-to-flip.
If you serve food to guests — breakfast, dinner, room service, even just afternoon tea — the Kitchen Dashboard and Restaurant App make a real difference. The Kitchen Dashboard means dietary flags from guest profiles appear on every order automatically. The Restaurant App handles table reservations, even for a small dining room. For boutique hotels where dining is part of the experience, these are often the apps that have the most immediate impact on guest safety and satisfaction.
The guest portal is a website, not an app. Guests open it in their phone browser — the same way they'd check the weather or read the news. There's nothing to download, no account to create, and no login to remember. It's designed to be obvious: here's the menu, tap to order, here's where you request something, here's where you report an issue. Guests who prefer to call the front desk or ask in person can still do that — the portal is an option, not a requirement. But most hotels find that even guests who'd normally phone the desk prefer the portal once they see how easy it is.
You didn't open a boutique hotel to spend your mornings in spreadsheets and WhatsApp threads. You did it because you care about the experience — every room, every meal, every interaction. Prisma doesn't change what makes your hotel special. It connects the departments that make it run, so your team can focus on guests instead of chasing information.
Full access to every feature, no credit card required.
A free review of how your hotel currently operates — or explore a fully working demo hotel.
Prisma is a UK hotel management platform with 10 purpose-built department apps — one for every role in your hotel. Pricing starts at £49/month for B&Bs, with every feature included at every tier. Learn more at prisma.cv.
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