Housekeeping App
Your housekeeping team sees their tasks, updates room status, and tracks supplies — all from their phone. Reception sees every change the moment it happens.
The Problem
Somewhere in your hotel, there's a WhatsApp group called "HOUSEKEEPING URGENT." It has seventeen unread messages. Three of them are about Room 14 needing a deep clean before a 2pm early check-in. One is a photo of a broken towel rail. Two are from yesterday and nobody's sure if they were dealt with. The rest are "OK" and thumbs-up emojis that could mean anything.
This is how most UK hotels coordinate housekeeping. It's the system nobody chose — it just happened. Someone created the group. People got added. And slowly, the group chat became the de facto task management system for an entire department. Except it's not a task management system. It's a messaging app.
Your housekeeping team doesn't need a more active WhatsApp group. They need a proper system — one that tells each person what to do, updates everyone when it's done, and tracks supplies so you don't find out you're out of bed linen at 10am on a Saturday.
How It Works
Runs on any phone. Shows each housekeeper exactly what they need to do today. No booking calendars. No revenue dashboards.
When a housekeeper logs in, they see their assigned tasks for the day. Not every room in the hotel — just theirs. Tasks are generated automatically from check-ins, check-outs, and manager assignments.
Auto-generated tasks — checkout cleans, stayover tidies, deep cleans, and inspections appear based on the day's bookings.
Live updates — early check-out? New task appears. Late check-out granted? Task time adjusts. No phone call needed.
One-tap completion — mark a task done and the room status updates across the entire system instantly.
Special notes — "guest requested hypoallergenic pillows," "late check-out until 1pm" — visible on every task card.
When a housekeeper marks a room as clean, the room status changes across the entire system — instantly. Reception sees it. The Manager Dashboard updates. No phone call needed.
Seven clear statuses — Occupied, Dirty, Cleaning, Clean, Inspection needed, Available, Maintenance.
Two-way updates — reception checks a guest out, the room goes to "Dirty" and a cleaning task appears automatically.
Optional inspection step — supervisors can review rooms before marking them as available, or skip straight through.
Towels, bed linen, toiletries, cleaning products — the list is long and it needs restocking constantly. The app tracks stock levels, logs usage as staff work, and fires alerts before you run out.
Log usage as you work — used five bath towels and three sets of bed linen? Log it between rooms.
Low-stock alerts — each item has a minimum threshold. When stock drops below it, the right people are notified.
Request replenishment — flag items for reordering directly from the app, before the weekend rush empties the cupboard.
Housekeepers are the first people to spot problems. A cracked tile. A window that won't close. In Prisma, one tap sends it to Maintenance as a tracked ticket — no middleman, no email chain.
Direct to Maintenance — describe the problem, set priority, submit. It becomes a ticket with timestamp and assignment.
PIN-based login — 4-6 digit PIN, no email and password. Enter PIN, see your tasks. Quick enough to check between rooms.
Shared devices — multiple staff can use the same phone or tablet. Log out, enter a different PIN, next person sees their own tasks.
In Practice
A typical morning shift on the Housekeeping App.
A housekeeper opens the app on their phone at the start of a shift. They enter their 4-digit PIN. The screen shows their tasks for the day — a clear list of rooms with task types and priorities. Nothing else. No booking calendar. No occupancy rate. No revenue chart.
They tap on a room to see the details: task type, notes, and any special requests. They clean the room. They tap "Done." The room status updates everywhere in the system — reception, management, the works.
They notice the bathroom extractor fan in Room 8 is rattling. They tap "Report Issue," type "extractor fan rattling in Room 8 bathroom," set priority to Medium, and submit. It's now a maintenance ticket. They don't need to remember to tell someone later. It's done.
At the end of the shift, every room they've cleaned shows as "Clean" in the system. Reception can see it. The manager can see it. The afternoon check-in guests get their rooms on time because everyone's working from the same live information.
The app is designed for one-handed use on a phone screen. Large buttons. Clear text. Minimal typing. Because housekeeping staff are on their feet, moving between floors, often carrying supplies. The tool should work around them, not the other way round.
Connected to Everything
Guest checks out — room status changes to "Dirty" and a cleaning task appears automatically. When the housekeeper marks it clean, reception sees it instantly. No phone call either way.
Shows housekeeping progress across the whole property. How many rooms are clean, in progress, or still waiting — without walking the floors or making calls.
Issue reports go directly from housekeeping to maintenance as tracked tickets. The broken towel rail in Room 9 is assigned and tracked within seconds.
Guests request extra towels, pillows, or toiletries from their phone. Those requests generate tasks in the Housekeeping App — no phone call to reception needed.
Different departments, same real-time infrastructure. When the hotel is at full occupancy, both departments see the pressure through their own dedicated views.
Task notifications push to staff phones. Amenity requests trigger alerts for the nearest available housekeeper. Staff respond faster because they know sooner.
This is what replaces the WhatsApp group. Not another messaging app. A system where information moves automatically between departments, and every person sees exactly what they need — nothing more, nothing less.
FAQ
Get Started
The Housekeeping App is included in every Prisma plan. Set up your hotel, add your rooms and staff, and your housekeeping team can be using the app within minutes.
No credit card. No contract. No setup fees. Full access to every feature — including the Housekeeping App — at every tier.
Prisma is a UK hotel management platform with 10 purpose-built department apps. The Housekeeping App is one of ten dedicated applications included in every plan. Pricing starts at £49/month for properties with up to 10 rooms.
