One platform across every property. Each hotel gets its own apps, its own data, its own subdomain — and you see everything from a single console. From £999/month per property, with every feature included.
We Built This for You
You’ve got three properties. Maybe four, maybe seven. Each one has its own character — a country house in the Cotswolds, a city centre hotel in Bath, a coastal place in Devon. Different sizes, different guests, different teams. But the same business behind all of them. The same standards. The same owner or operations director who needs to know what’s happening everywhere, every day.
The problem is, your hotels grew one at a time, and your systems grew the same way. The first property has a PMS you bought eight years ago. The second came with a different system already installed, and nobody wanted the pain of switching. The third started on spreadsheets because the enterprise PMS vendor wanted £15,000 for implementation and a 24-month contract before they’d even provision the account. Now you’ve got three properties on three different platforms, each with their own login, their own data format, their own quirks.
You start your Monday morning trying to build a picture of last week. You log into Property 1’s PMS and pull occupancy numbers. You open a different tab for Property 2 and do the same. You email the manager at Property 3 because you’ve never got their reporting module to work properly. By the time you’ve got all three sets of numbers in the same spreadsheet, it’s mid-morning and you still haven’t looked at maintenance, housekeeping, or guest feedback.
When something goes wrong, you hear about it late. A maintenance backlog at the Devon place — you find out through a guest review. A kitchen inventory problem at the Cotswolds property that turned into an embarrassing “sorry, we’re out of that” at dinner service. These aren’t bad teams. They’re good teams running on disconnected tools.
You’ve looked at the enterprise solutions. Oracle OPERA, Mews, Cloudbeds — you’ve sat through the demos. The pricing starts at £2,000 per month per property, and that’s before the implementation project: weeks of consultancy, data migration, staff training, custom configuration. The sales rep mentioned it would take “around three to four months per property to go fully live.” You stopped the conversation there.
So you’re stuck. Your properties run on different systems. Your central visibility is a spreadsheet. Adding a new property means choosing a system, implementing it, and hoping it’ll integrate with what you’ve got. It doesn’t. It never does.
Your central visibility is a spreadsheet.What Changes
The Platform Admin console is your central command. Total properties, total rooms, total staff, occupancy across the group, revenue this month, subscriptions by tier, properties in trial vs active vs suspended. Not a summary email that someone compiled yesterday. Live data. You click into the Bath property and see its occupancy, open maintenance tickets, housekeeping progress, and guest feedback. You click into the Devon property and see the same view, in the same format, with the same data structure. Because every property runs the same platform.
This is what central visibility actually looks like. Not “we can generate a report if you submit a request.” A single console that shows you every property, every metric, every department, updated in real time. Monday morning takes three minutes, not three hours.
You’ve just acquired a 30-room hotel in the Lake District. On Prisma, you create a new property in the Platform Admin console, assign it a subdomain (lakedistrict.prisma.cv), add the rooms, invite the staff, build the menus, and you’re live. The property has its own Manager Dashboard, its own Reception App, its own Kitchen Dashboard, its own Guest Portal — all ten apps, fully operational. Your new general manager logs in and sees a system identical in structure to what’s running at your other properties.
No implementation consultancy. No three-month rollout. No data migration project. No downtime at the existing properties. No vendor meetings to discuss configuration. An afternoon’s work, and the new property is part of your group — visible in your Platform Admin console, using the same system, producing the same reports, held to the same standards.
Standardisation doesn’t mean identical. Your Cotswolds property has a restaurant that does three courses on weekends. Your Bath hotel has a breakfast-only setup. Your Devon place has a bar. Each property configures its own menus, its own room setup, its own staff roster, its own branding and logo. But the underlying system is the same.
This means a housekeeper who transfers from Bath to Devon sees the same Housekeeping App. A new head chef at the Cotswolds property already knows the Kitchen Dashboard because it’s the same one they used at the Lake District site. Your group standards — how maintenance tickets are prioritised, how housekeeping tasks are assigned, how guest dietary information flows to the kitchen — are consistent across every property because the workflow is built into the platform.
You get standardisation where it matters (process, data, reporting) and flexibility where it matters (menus, rooms, local character).
You used to find out about maintenance backlogs through guest complaints or site visits. Now you see it in real time. The Platform Admin console shows you open maintenance tickets across every property. If the Devon hotel has 14 open tickets and the oldest is three weeks old, you can see that before any guest writes a review about it. If the Bath property’s maintenance person resolved 12 tickets last week but 8 new ones came in, you can see the trend. If an emergency ticket sits unactioned for more than two hours, the SLA monitoring flags it.
This isn’t micromanagement. It’s visibility. You’re not telling the Devon manager how to fix a boiler — you’re making sure the broken boiler doesn’t sit in an email thread for a fortnight while guests shiver.
A guest who stayed at your Bath property and then books the Cotswolds hotel next summer gets the same quality of experience — not because you’ve written a brand standards document that nobody reads, but because the system works the same way. Their dietary preferences are in a guest profile. Room service works through the same guest portal. Maintenance requests follow the same tracked workflow.
The consistency comes from the platform, not from hoping every property manager has memorised your operational guidelines.
Your current setup costs money in obvious ways (licence fees, per-room charges, implementation consultancy) and in hidden ways (the manager’s time compiling reports, the mistakes that happen because systems don’t talk to each other, the guest reviews that mention poor coordination). Prisma replaces all of it with a flat £999/month per property. Every feature. Every app. Every department. No per-room charges, no module add-ons, no “that’s a Professional tier feature” conversations.
For a group of four properties, that’s £3,996/month for the entire platform. The enterprise PMS vendors you’ve spoken to quoted more than that for a single property.
What You Get
Your group-level view. All properties, all metrics, all subscriptions in one place. Create new hotels, monitor performance, see real-time data across the group. This is the app that exists because you run a group, not a single hotel.
Each property’s general manager gets a full operational overview. Occupancy, revenue, tasks, orders, staff, inventory — all live. Your Bath manager sees Bath. Your Devon manager sees Devon. You see everything.
Room status, check-ins, check-outs, and guest profiles at each property. Staff see their property’s data only — complete isolation between hotels.
Live order queue with dietary flags from guest profiles. Each property’s kitchen runs independently with its own menus, recipes, and inventory.
Dedicated bar order and stock management per property. Orders from the guest portal and waiters arrive instantly, with drink menus, stock levels, and service tracking.
Table management and reservations. Each property configures its own dining setup — a full restaurant, a breakfast room, or a casual dining space.
Tableside order-taking sent directly to the kitchen or bar. Front-of-house staff at any property use the same intuitive interface — no retraining when staff transfer between hotels.
Ticket tracking with priority levels, auto-assignment, and SLA monitoring. This is where you catch problems before guests do.
Task assignments and supply tracking per property. Each housekeeper sees their hotel’s rooms and tasks only.
Every property gets a branded guest portal on its subdomain. Guests order room service, report issues, request amenities, and leave feedback — all from their phone browser. No app download.
PIN-based access for staff on the floor at any property. Same app, same experience, whether they’re at the Bath or Devon hotel.
Pricing
The Enterprise tier covers up to 999 rooms and 999 staff accounts per property. It includes the Platform Admin console for multi-property management, custom branding per hotel, dedicated account management, and API access.
But here’s the important part: every feature is the same. The guest portal, the kitchen dashboard, the automated task assignment, the SLA monitoring, the maintenance tracking, the real-time updates — all included. No modules to add. No features locked behind a higher tier. There is no higher tier.
Let’s talk about what this actually costs for a group:
| 3 properties | £2,997/month |
| 5 properties | £4,995/month |
| 10 properties | £9,990/month |
Compare that to what you’ve been quoted. Enterprise PMS vendors typically charge £1,500-3,000+ per property per month, plus implementation fees of £10,000-25,000 per property, plus annual maintenance contracts, plus per-module charges for features that Prisma includes as standard.
No setup fees. No contracts. No implementation project. No consultancy invoices. Monthly billing through Stripe. Cancel anytime.
Full access at one property, no credit card required. See it working before you commit.
Harwood Hospitality Group, the Cotswolds & Lake District
David and Claire run Harwood Hospitality — four hotels that grew from one. It started twelve years ago with a 35-room country house hotel near Bourton-on-the-Water. Five years later they bought a struggling 20-room place in Windermere and turned it around. Then a 45-room hotel in Cheltenham, and last year a 28-room coaching inn near Ambleside. Four properties, two regions, 128 rooms, just over 60 staff.
The technology grew like barnacles. The Bourton property had a PMS that David picked in 2015. Windermere came with a different system baked into a five-year contract from the previous owners. Cheltenham launched on a third platform because the first vendor couldn’t provision a multi-property account within the timeline David needed. Ambleside started on spreadsheets and WhatsApp because David was tired of implementation projects.
Claire’s job, officially, was Operations Director. Unofficially, it was “the person who consolidates four different systems into one weekly report.” Every Monday she’d spend most of the morning logging into each property’s PMS, pulling occupancy and revenue, chasing managers for maintenance updates, and building a spreadsheet. By Wednesday, the numbers were already stale. She couldn’t see real-time housekeeping progress anywhere. Maintenance tickets existed in email threads at two properties, in a shared Google Doc at the third, and in the head of the manager at the fourth. Guest feedback came from TripAdvisor and Google, not from the properties’ own systems.
When they found Prisma, David’s first question was: “How long to roll it out across four properties?” He’d been quoted 14 months by an enterprise vendor the year before. Claire set up the Bourton property on a Tuesday afternoon. Rooms, staff, menus — live by the end of the day. By Friday, she’d done Windermere and Cheltenham. The following Monday, Ambleside. Four properties on the same platform in six working days.
The first Monday morning after the switch was different. Claire opened the Platform Admin console and saw four properties on one screen. Occupancy: Bourton 91%, Windermere 78%, Cheltenham 85%, Ambleside 69%. Open maintenance tickets: 3, 1, 5, 2. Housekeeping on track at all properties. Cheltenham had five open maintenance tickets — the highest in the group — and the oldest was nine days old. Claire called the Cheltenham manager, who said they’d been short-staffed and things had slipped. Claire could see the problem because the data was there, not because someone had thought to mention it.
David noticed something else: when they hired a new receptionist for Windermere who’d previously worked at Bourton, she didn’t need retraining. Same Reception App. Same check-in flow. Same guest profile system. Productive on her first day.
The reviews across the group reflected it. Not because the teams had changed, but because the gaps had closed. The maintenance ticket that used to sit in an email for two weeks got resolved in 48 hours because someone was watching. The guest’s dairy allergy that used to depend on a phone call between reception and the kitchen now appeared automatically on the order. The “they forgot my request” reviews stopped coming in, one property at a time.
Claire still does a Monday morning review. It takes seven minutes instead of three hours.
FAQ
Completely isolated. Each property has its own subdomain, its own database partition, its own staff accounts. A receptionist at your Bath hotel cannot see rooms, guests, or data from your Devon hotel. The only cross-property view is the Platform Admin console, which is available only to group-level administrators. This is full multi-tenant isolation — each hotel operates as though it’s the only one on the platform, unless you’re looking at the group-level view.
Yes. Each property manages its own rooms (types, names, pricing), its own menus (items, categories, dietary flags), its own staff roster, and its own branding (logo, primary colour). The platform is standardised; the content within it is per-property. Your country house hotel can have a completely different menu and room setup from your city hotel — they just run on the same system.
At a glance: total properties, total rooms, total staff, properties by status (active, trial, suspended), and subscription overview including Monthly Recurring Revenue. You can drill into any property to see its occupancy, room count, staff count, subscription tier, and operational status. It’s designed for the person who needs to know how the group is performing without logging into each property individually. As the platform develops, cross-property analytics (comparative occupancy, revenue trends, maintenance performance) will expand further.
There’s no formal migration project. Prisma is a new platform — you set up each property fresh: add rooms, invite staff, build menus. Most properties are operational within a day. You can run Prisma alongside your existing system during a transition period, so there’s no hard cutover date and no downtime risk. Staff accounts are PIN-based and take minutes to set up. The biggest time investment is entering your room inventory and menu items, which is typically a few hours per property.
You create a new property in the Platform Admin console, choose its subdomain, add rooms and staff, and it’s live. No vendor calls. No implementation timeline. No additional contract negotiation. Each new property is £999/month on the Enterprise tier, billed from when you activate it. If you acquire a property and want to explore before committing, start it on a free trial — full access, no credit card — and subscribe when you’re ready.
You built a hotel group because you know hospitality. The portfolio should work as a group — shared standards, shared visibility, shared quality — without needing an enterprise budget and a year-long implementation to make it happen. Prisma gives every property the same ten apps, the same real-time operations, the same guest experience — and gives you one screen to see it all.
Full access at one property, no credit card required.
A free review of how your properties currently operate — or explore a fully working demo hotel.
Prisma is a UK hotel management platform with 10 purpose-built department apps and a Platform Admin console for multi-property groups. Enterprise pricing is £999/month per property, with every feature included. No implementation fees. No contracts. Learn more at prisma.cv.
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