Your waiting staff take orders on their phone. The kitchen sees them instantly. No trips to a terminal. No handwritten tickets. No miscommunication.
Saturday evening, 7:30pm. Your restaurant has 14 tables, three waiters, and a kitchen running at full speed. Table 3 is a party of six. They have been studying the menu, asking questions, changing their minds. Your waiter has been standing there for four minutes, scribbling on a notepad, trying to keep up.
Two starters with modifications. A main with no prawns. One guest who is dairy-free but did not mention it until the end. A round of drinks split between cocktails and wine. The waiter writes it all down, walks to the terminal by the kitchen, types it in, walks to the bar to repeat the drinks order verbally, then walks back to the floor. That is five minutes where they were not looking after any other table.
Meanwhile, the chef is squinting at the ticket trying to read the handwriting. Was that “no prawns” or “no parsnips”? The special instruction about the dairy-free guest did not make it onto the ticket at all. The bar never got the drinks order because the waiter got pulled to Table 7 on the way. Two tables are now waiting to order. One is trying to catch someone’s eye. The other is checking their phone, wondering if they have been forgotten.
The Waiter App removes the relay entirely. Your staff take the order at the table. The kitchen and bar see it instantly. No walking. No handwriting. No lost instructions. The waiter stays on the floor, where they belong.
From taking orders at the table to tracking them through the kitchen and onto the plate. Every step, one app.
Your waiter taps items from the menu, adds notes for the kitchen, adjusts quantities, and sends the order — all without leaving the table. The kitchen and bar see it within one second.
Tap-to-add menu items — browse food and beverages by category. Tap once to add, tap again to increase quantity.
Per-item notes — add specific instructions to any item: “no anchovies,” “extra spicy,” “dairy-free alternative.”
Quantity adjustment — increase or decrease item quantities with a single tap. Running totals update automatically.
Order-wide special instructions — add a note that applies to the whole order, such as “birthday meal — bring cake with dessert.”
A live visual layout of your restaurant floor. Every table shows its real-time status — available, occupied, or reserved — so your waiters always know the state of the room at a glance.
Visual layout matching your restaurant — tables are positioned to reflect your actual floor plan, including round, square, and rectangular configurations.
Real-time status updates — colours change instantly as tables are seated, cleared, or reserved. No manual refreshing.
Seat, order, and clear actions — tap any table to seat guests, take an order, or mark it as cleared. All from one screen.
Section management — waiters can filter to see only their assigned tables, keeping focus on their section.
Every order your waiter has sent is tracked in real time. They see the status change from Pending to Confirmed, from Preparing to Ready — without asking the kitchen.
Real-time status updates — orders move through Pending, Confirmed, Preparing, and Ready automatically as the kitchen updates progress.
Colour-coded badges — grey for pending, blue for confirmed, amber for preparing, green for ready. Instant visual clarity.
Ready chime notification — when the kitchen marks an order as ready, the waiter’s phone chimes. No more shouting across the pass.
“Mark Delivered” to close — once the waiter delivers the food, they tap to close the order. The table status updates across all apps.
The waiter’s home screen shows live KPIs, a snapshot of active orders, and a quick-action button to seat walk-in guests — no booking required.
Live KPI metrics — see tables occupied, active orders, and deliveries completed today at a glance. Updated in real time.
Recent order overview — a compact list of the latest orders with status indicators, so the waiter knows what is happening without opening each one.
Walk-in support — seat guests who arrive without a booking in two taps. Assign a table, start taking their order immediately.
Compact floor map snapshot — a mini floor map on the dashboard gives a quick visual overview of table availability across the restaurant.
Follow Sophie through a Saturday evening service at The Grand Hotel.
It is 7:15pm. Sophie opens her Waiter App. The dashboard shows 8 of 14 tables occupied, 5 active orders in progress, and 23 orders already delivered since service began. She scrolls to her section: Tables 3, 5, 7, and 9.
Table 5 has just been seated — a couple celebrating an anniversary. Sophie walks over, takes their order directly on her phone. Fish and chips, a Caesar salad with “no anchovies” added as a per-item note, a glass of Sauvignon Blanc, and a sparkling water. The running total reads £47.50. She taps “Send to Kitchen.”
The order appears on the Kitchen Dashboard within one second. The chef sees every item, every note, every dietary flag. At the same time, the Sauvignon Blanc and sparkling water appear on the Bar Dashboard. The bartender starts pouring before Sophie has left the table.
At 8:30pm, a couple walks in without a booking. Sophie taps “Seat Walk-in,” selects Table 8, and the table turns green to amber on the floor map. She takes their order on the spot. Seated and ordered in 90 seconds — no clipboard, no waiting list, no trip to reception.
By the end of her shift, Sophie has not visited the kitchen terminal once. She has not shouted a drinks order across the bar. She has not scribbled on a notepad. She has spent her entire evening on the floor, with her guests, where she makes the biggest difference.
The Waiter App does not work alone. Every order, every table status, every guest note flows across the entire Prisma platform in real time.
Orders appear within one second. Every item, quantity, modification, and dietary flag is visible. No handwriting. No guessing.
Drink items from every order route automatically to the bar. The bartender sees them at the same time as the chef — no verbal relay needed.
The restaurant manager sees all orders, table statuses, and covers in real time. Full visibility without interrupting service.
When guests pre-order through the Guest Portal, their dietary flags and preferences appear automatically on the waiter’s order screen.
Bookings made at reception include dietary requirements and room numbers. The waiter sees these details before the guest even sits down.
Order volumes, average completion times, and waiter activity — all tracked automatically. No manual reporting needed.
Spotted a wobbly table or a broken chair? Report maintenance issues directly from the Waiter App sidebar. No paperwork. No delay.
Every Prisma app shares the same live data. When a waiter submits an order, the kitchen, bar, restaurant manager, and guest records all update simultaneously. One action, every screen.
The Waiter App is included in every Prisma plan. Your staff take orders at the table. The kitchen sees them instantly. The bar gets the drinks. Everyone stays where they belong.
No credit card. No contract. No setup fees. Full access to every feature — including the Waiter App — at every tier.
Prisma is a UK hotel management platform with 10 purpose-built department apps. The Waiter App is one of ten dedicated applications included in every plan. Pricing starts at £49/month for properties with up to 10 rooms.
